Privacy policy

This privacy and fair processing policy sets out how Anita Chopra Solicitors uses and protects any information that you give us when you use this website.

Anita Chopra Solicitors is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Anita Chopra Solicitors may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2021.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Providing you with an answer to your legal query.
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

What we do with your data

All the personal information we hold about you will be processed within the UK an in accordance with data protection laws which include but are not limited to the Data Protection Act 1998, the General Data Protection Regulation and any subsequent data protection legislation.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We shall disclose information to relevant authorities where we are required to do so by the law.

How long do we keep your data

We will retain records after our business relationship has ended for legal and regulatory purposes for a period of 6 years, after which your data will be securely deleted.

Where data is processed solely for marketing purposes, any information we use for this purpose will be kept until you notify us that you no longer wish to receive this information.

Confidentiality

• We will only collect information that we believe to be relevant and required to understand your requirements and to conduct our business
• We will use customer information to provide customers with better customer services and products
• We will not disclose customer information to any external organisation unless we have your explicit consent or are required to do so by law
• We may be required, from time to time, to disclose customer information to Governmental or judicial bodies or agencies or regulators but we will only do so under proper authority
• We aim to keep customer information up to date
• We maintain strict security systems designed to prevent unauthorised access to customer information by unauthorised parties, and
• All our employees and associates with permitted access to customer information are specifically required to observe our confidentiality obligations.

What are your Rights

Under data protection legislation, you have several rights regarding the use of your personal data as follows:

If at any point you wish to either confirm whether your personal data is being processed and/or access the data, we hold on you. You can request to see this information, usually free of charge, and we will respond within a month. Please email requests for this information to: [email protected]

You also have the right for certain data you have provided us with to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Excel file), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

You are entitled to have data corrected if inaccurate or incomplete.

You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for the processing, or if the data in question has otherwise unlawfully been processed. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.

You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any and all processing cease).

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether it has legitimate grounds to continue to do so.

You may instruct us at any time not to process your personal information for marketing purposes. To do so please email [email protected]

How to complain about the use of your data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights outlined above, you can contact us at [email protected] and we will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/

We may change the content or services found on our Site at any time without notice and, consequently our Privacy and Fair Processing Notice may change at any time in the future.

You should also read our Cookie Policy to find out more about how we use cookies, which is relevant to your online security.

Cookies Policy

Cookies are used to improve your experience on the web by e.g. remembering your passwords, enabling you to set the size of text, or making it easy to add items to a shopping cart. Analytics cookies which track your behaviour across a site without identifying you in anyway are collected to help website owners understand what works well on the site and what could be improved.

Cookies are small text files that are stored on the hard drive of your computer / device so that when you visit a site again it remembers whether you have been there before and what your preferences were. Some cookies are only temporary and are deleted at the point you close your browser. Other cookies are stored for longer. Some cookies are designed to track your behaviour and remember what you have been searching for or looking at online in order to be able to tailor specific content to you when you visit the site again. The International Chamber of Commerce (ICC) has produced a guide for website owners (ICC UK Cookie guide) about the use of cookies and this site adheres to the guidance provided by them.

Types of Cookie? as defined by the ICC Cookie guide

Category 1: strictly necessary cookies:

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies:

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website you agree that we can place these types of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. By using our website you agree that we can place these types of cookies on your device.

Category 4: targeting cookies or advertising cookies: (we do not use category 4 cookies)

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

How we use cookies?

We only use cookies that enable us to improve your experience using our site or that provide services which you have directly requested (such as logging in to our secure area). We collect anonymous site usage statistics using cookies through Google Analytics which do not identify who you are. These statistics are aggregated so that we can look at ways of improving our website and how it works. We do not use cookies that share your information or activity with third parties.

Cookies used on this site

Cookie name Details Category
PHPSESSID Generated by PHP and is required to maintain sessions within the website 1
__utma Generated by Google Analytics, the analytics system installed on the website. 2
__utmb Generated by Google Analytics, the analytics system installed on the website. 2
__utmc Generated by Google Analytics, the analytics system installed on the website. 2
__utbz Generated by Google Analytics, the analytics system installed on the website. 2
VISITOR_INFO1_LIVE Generated by YouTube, required to play videos on the website. 3
PREF Generated by YouTube, required to play videos on the website. 3
use_hitbox Generated by YouTube, required to play videos on the website. 3

How can I prevent cookies from being set?

You can edit the preferences within your browser to prevent cookies being set. For help on doing this visit the help or tools section of your browser software. Note that if you do this it may limit the functionality of the website and you may not have access to the full features of the site.